Rogue Community College
Small Business Development Center
Visit Our Website | SBDC
Human Resource Management
Customer Service, Sales & Marketing
Enrollment is Now Open-call us at 541-956-7494 to register
Micro-E 90% tuition discount available to qualifying individuals residing with the Grants Pass City limits. See details at the end of this information.
EMPLOYEE MANAGEMENT ISSUES FOR BUSINESS OWNERS
Instructor: Grover Lee
<NEW> IMPORTANT MANAGEMENT AND LEADERSHIP ISSUES FOR YOUR BUSINESS:
Management and leadership skills are critical to business success.
Small business depends on a highly functioning teamwork atmosphere. This course will introduce and discuss what makes managers and leaders effective, as well as the beneficial characteristics of those who are perceived as good managers or business leaders. We will also examine methods and resources for training team leaders which can, in the process, improve management and leadership ability
When: Thursday, April 20, 6-9 p.m.
Location: RCC SBDC-2, 214 SW 4th Street (corner 4th & H) Grants Pass
Course #: 9.520 S1
<NEW> DEVELOPING HUMAN RESOURCE MANAGEMENT IN YOUR ORGANIZATION:
Even if a small business does not have an official human resource management position, it is important to understand effective human resource tasks still exist and need to be handled effectively on a continual basis. Every manager has some role relating to human resource management. This course will discuss and explain the role of human resource management in organizations, define some of the necessary major activities and the opportunities for these to be formally developed in a business.
When: Thursday, May 25, 6-9 p.m.
Location: RCC Medford Campus, RVC-A 12 (202 S. Riverside
(corner of 9th & Riverside)
Course #: 9.513 S1
CUSTOMER SERVICE, SALES & MARKETING YOUR BUSINESS
Instructor: David Low
Classes held at the RCC Small Business Development Center, 214 SW 4th St. (corner of 4th & H) in Downtown Grants Pass
<NEW> BEST PRACTICES FOR CUSTOMER SERVICE:
What do Amazon, Marriott and Kroger have in common? They are some of the consistently highest rated companies in customer service. Why? Because they work harder, smarter, and more effectively at satisfying their customers. The executives of these companies have found that the winning differentiator in a successful business is no longer product or price, but the level of customer engagement relative to the competition. According to the 2015 Global State of Multichannel Customer Service Report; 97% of global consumers say that customer service is very important or somewhat important in their choice of and loyalty to a brand and 62% of global consumers have stopped doing business with a brand or organization due to a poor customer service experience. The success (or failure) of your business rests on the experience your customers receive. In this course, we will explore some of the principles the leading companies use to excel in customer service. You will learn how to create a culture of customer delight by;
• hiring the right people and empowering them to provide excellent customer service
• listening to and understanding your customers
• experiencing your customers' journey
• finding out what ticks them off and doing something about it
• managing your "moments of truth"
• gracefully recovering from customer service failures
When: Tuesday, April 25, 9 a.m. to noon
Course #: 9.513 S1
<NEW> THE SMALL BUSINESS MARKETING TOOL BOX:
Whether you are starting a new business or want to acquire more customers for your existing business, this course will help you identify, reach and market to your customers. You will learn how to compare your business to your competitors, create a marketing plan using a blend of strategies and components, promote the benefits of your product or service, and measure your results.
When: Tuesday, May 9, 6-9 p.m.
Course #: 9.259 S1
<NEW> SELLING FOR EVERYONE:
No matter how good your specialized knowledge is about your product or service you will be at a disadvantage if you do not develop sales skills. This course has been designed for those business executives who are dealing with customers as a part of their role. Learn to make more sales by better understanding your customers, what they want, and how to create an atmosphere where they want to buy.In this course you will learn the 4 communication styles of buyers and how to sell to them, how to create a Customer Profile, and a process for conducting a successful sales meeting. Testimony: David knows sales very well and is interesting to listen to. Elizabeth McKinney.
When: Tuesdays, May 23-May 30, 6-8 p.m.
Course #: 9.259 S2
ABOUT THE INSTRUCTORS:
Grover Lee's work and educational experience include business administration, training and consulting for the for the construction industry. Grover has spent over 30 years in business working in various capacities. Most recently he has worked as a business consultant and trainer and has previously served as Vice President/Division Manager/Executive Estimator and Project Manager for F.D. Thomas, Inc. a nationally recognized specialty construction company. Grover has held many different positions in business, working from Field Craft Person through Vice President. Over the years Grover has worked closely in business administration, budgeting, human resource management, safety, leadership and training. Grover has also worked in the past as an instructor for the International Union of Painters and Allied Trades Supervisor Training Program. Grover has recently graduated from Indiana University with a Graduate Master of Science degree in Education (M.S. Ed).
David Low has over 40 years of operations and sales leadership in the hospitality industry. Recently retired from the Compass Group, the largest food service company and sixth largest employer in the world, he was the Director of Sales Training for their largest division in the United States. David was responsible for the initial and ongoing training of 130 sales professionals throughout the United States. He was also instrumental in the creation and growth of a new line of business that achieved market leadership within 8 years. David has held sales and management positions with other midsize to large companies including Marriott International, and was the Director of Food and Beverage at Northstar-at-Tahoe for several years. David has extensive experience in the DISC behavioral system, prospecting, business
intelligence, time and territory management, CRM, database management, field marketing, budgeting, new account projections, strategic planning, profit & loss management, sales, management development, and non-profit management. He and his wife moved to the Rogue Valley in 2015. David is a member of the board of Southern Oregon Aspire, and a member of the Rogue Gateway Rotary. He enjoys photography, cooking, camping and travel. David graduated from San Jose State University with a BA in Psychology.
Still Time to register for Excel, Bookkeeping, Financial Statements & Payroll:
USING EXCEL IN YOUR BUSINESS
A $5 technology fee will be added to these classes
Classes held in the RCC Small Business Development Center Computer Lab
214 SW 4th Street, Grants Pass
Instructor: Jim Sweeney: Testimonies: "Jim is an excellent instructor. He made working Excel so much less intimidating for me. He also worked hard to address the individual needs of those in the class". Gennifer Martel.
INTRODUCTION TO EXCEL FOR BUSINESS OWNERS − PART 1
Learn the basics of Microsoft Excel in two class sessions and how to use it as a tool to manage your business information. This class will explain the structure of a spreadsheet and introduce you to formulas, functions, navigation, and other features of the powerful tool. Bring a thumb drive to save your work.
When: 6-8 p.m. Monday & Wednesday, April 17-19 (4 hours)
Course #: 9.741 S1
INTRODUCTION TO EXCEL FOR BUSINESS OWNERS − PART 2
Add to your business toolbox with additional Microsoft Excel functionality in two sessions. Learn to manage and manipulate data and create various chart types to display your business information at a glance. Bring a thumb drive to save your work.
When: 6-8 p.m. Monday & Wednesday, April 24-26 (4 hours)
Course #: 9.741 S2
Save $16 by enrolling in Excel I and II. Call the SBDC for details
BOOKKEEPING, FINANCIAL STATEMENTS & PAYROLL
Held in Grants Pass and Medford
A $5 technology fee will be added to these classes
Instructors and Location:
Grants Pass Instructors: Tanmie Kirk (held at the RCC SBDC, Room SBDC-1 in Grants Pass). Medford Instructor: Leo Hull (held in Room 225 of the RCC/SOU Higher Education Center in downtown Medford)
Testimony: This class gave me the knowledge and experience to set goals for my business to grow and be successful. Thank you. Kriston Parker.
UNDERSTANDING BUSINESS BOOKKEEPING
In order for your business to succeed, you need to understand basic bookkeeping and be able to interpret your entries. In this in-depth class, held over two evenings, you will learn what business income and expenses you need to record and how to do so; as well as how to assess the information to better understand your profitability.
When: 6-9 p.m., Mondays and Wednesday, April 17-19 (6 hours)
Course #: 9.549 S1
When: 6-9 p.m., Mondays and Wednesdays, April 24-26 (6 hours)
Course #: 9.549 S6
UNDERSTANDING BUSINESS FINANCIAL STATEMENTS
In this 6-hour class, held over two evenings, you will be able to further your business success by learning how to transfer business income and expense information into a financial statement that will help you use it to make better operational and investment decisions. Testimony: "This course opened my eyes to the importance of keeping track of finances." Gennifer Martel. "This course goes behind the scenes and really educates someone on how to break numbers down for accurate feedback." Laura Kennedy
When: 6-9 p.m., Mondays and Wednesday, April 24-26 (6 hours)
Course #: 9.549 S2
When: 6-9 p.m., Mondays and Wednesdays, May 1-3 (6 hours)
Course #: 9.549 S7
UNDERSTANDING PAYROLL FOR YOUR BUSINESS
You will learn the basics of maintaining a payroll and paying the taxes in this class, held over two evenings. Topics include employee set up, information and forms; subcontracting restrictions; payroll periods; required deductions; paying quarterlies; and annual reporting. "Great class and excellent instructor. Wish the classes didn't end." Chad Fleming.
When: 6-9 p.m., Mondays and Wednesday, May 1-3 (6 hours)
Course #: 9.549 S3
When: 6-9 p.m., Mondays and Wednesdays, May 8-10 (6 hours)
Course #: 9.549 S8
Save $24 by enrolling in the entire series. Call the RCC SBDC for details
Beginning and Intermediate QuickBooks Premier 2016 will be held in Grants Pass and Medford in May. Call the RCC SBDC for details: 541-956-7494
Micro-E 90% tuition discount available to qualifying individuals residing within the Grants Pass City limits.
NOTICE: MICRO-E 90% TUITION DISCOUNT: To qualify for the 90% tuition discount on SBDC classes provided by the Micro-E Grant funds, you need to reside within the Grants Pass City Limits, be the owner or employee of a Micro Enterprise business (a business that has 5 or fewer employees including the owner) - or, you need to have an idea for a Micro-E business that you would like to start. Following is the low income table that your gross income for 2015 must fall under to be qualified. Call the SBDC at 541-956-7494 for details.
To qualify you must meet the following criteria of Household Size & Income Less Than:
1 person $29,200 5 persons $45,050
2 persons $33,400 6 persons $48,400
3 persons $37,550 7 persons $51,750
4 persons $41,700 8 persons $55,050
A Micro-E intake form will be required as well as proof of income. Acceptable confirmation includes one of the following: A copy of your 2015 income tax return, a copy of your Oregon Health Plan card or Oregon Trail Card.
For a detailed schedule or to register contact:
RCC Small Business Development Center | 541-956-7494 | email@example.com | http://www.roguecc.edu/sbdc
214 SW Fourth Street
Grants Pass, OR 97526
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Visit Our Website | SBDC