Spring 2017
Top Stories



SOU Offers Professional Development Workshops to Companies of Every Size

Southern Oregon University provides continuing education workshops each quarter to help businesses hone and develop top leadership skills. Local business operators, manager and founders can benefit from improving their abilities in the areas of conflict resolution, visual presentations, cultural awareness and company culture. 

For entrepreneurs, owners and founders, an awareness of company culture is critical for the future success and growth of their business. Many startups are unaware that the personality traits of the owner often set the tone for the business environment and create the example for any new hires. Business owners and managers that display poor time management or communication skills are often bewildered when their company or their department isn’t able to grow or produce results. Organization skills, attitude and communication styles are factors critical to growth and success.

Jeannette Trumm, VP of Human Resources at Neumann Hotel Group, recently attended two professional development workshops at SOU. Trumm says, “With the amount of growth Neuman Hotel Group has seen over the past few years, the Professional Development Workshops offered through SOU could not have come at a better time for us.” Trumm continues, “From our rising supervisors and managers, to seasoned long-term leaders, we have been incredible impressed at the variety and quality of the programs offered.” 

Trumm elaborates, “For small companies or startups without the budget to bring in an onside leadership trainer, these classes provide a perfect opportunity to gain valuable leadership skills at a fraction of the cost. When you consider the value of just one quality customer experience, they practically pay for themselves.”
Register for Business & Career Development workshops at: www.sou.edu/takeaclass. For more information or group registration please email professional@sou.edu.

Upcoming workshops include:

Cultural Agility for a Changing World

April 12, 2017 at 8:30AM - 11:30AM                                   Price $95.00 per person
Location: Higher Education Center RCC/SOU Building
In an increasingly complex, interconnected world, our ability to attract, authentically welcome and effectively apply diverse talent is a critical success factor in business. Developing skills in Diversity and Inclusion is an essential adaptation to today's dynamic markets as well as a key to enhanced innovation, creativity and growth. This interactive workshop will give you insights to your own unconscious bias, the culture of your organization, and just as importantly, you will obtain practical tools to begin or deepen your journey towards Cultural Agility.
Presenter: Gilda Montenegro-Fix is a Costa Rican woman, mother, wife, adventurous world traveler, and global citizen. She represented her country in two Olympic Games (Barcelona ‘92 and Atlanta ‘96), in the sport of whitewater slalom kayak, being the only woman from all of Latin America to compete in this discipline. Ms. Montenegro-Fix has worked in the fields of outdoor leadership, social work, early childhood and family support, cross cultural communication, and Diversity and Inclusion. She is passionate about facilitating understanding, cultivating harmony and building bridges that connect us all. Gilda studied Psychology at the University of Costa Rica, worked as a bilingual/bicultural specialist with multicultural low income families for 10 years, worked as a Medical Interpreter since 1999 (certified with the State of Oregon since 2016), is a certified trainer in Cultural Competency by the Cross Cultural HealthCare Program in Seattle (local pioneer in the field), and is an Associate Cultural Competency Trainer with Luminary Communications.
Powerful Visual Communication
May 3, 2017 at 8:30AM - 11:30AM                                Price $95.00 per person
Location: Higher Education Center RCC/SOU Building
Is your presentation boring and uninspiring? Does your report make for a better sleeping aid than informative document people understand at a glance? It doesn’t have to be that way... and you don’t need to be a graphic designer or best-selling author to inspire and communicate with your audience. In this workshop, you will learn how to visualize your data and use it to tell your story. We will give you some simple tools you can use to analyze and understand data relationships. Walk away with an understanding of the basic components of visual literacy and resources to create a powerful story for your audience with the data you already have. Join us for this three-hour workshop and transform how you visually communicate to your organization and beyond.
Presenter: Trever Yarrish is the Chief Experience Officer and Founding Partner at Zeal. Trever’s drive and passion for creating amazing experiences for other people has led him on some incredible adventures: from performing for people on stage to starring in a film; from serving coffee as a barista to becoming the Marketing Director of Dutch Bros. Coffee; to marketing director to co-founder of the marketing company Define Your Edge; being a childhood programmer with a passion for design to co-founding Zeal. On any given day, you may find Trever designing an app, teaching a design process, helping someone troubleshoot CSS, building a Kinex roller coaster with his two sons, or sneaking off with his wife for a date night. If you are ever in the neighborhood, stop by the Zeal HQ and let Trever serve you an amazing cup of coffee…and help you craft your story.
It All Starts at the Top
May 10, 2017 at 8:30AM - 11:30AM                               Price $95.00 per person
Location: Higher Education Center RCC/SOU Building
Do you know how to create a desired workplace culture? The workshop will provide leaders with a foundation for the importance of organizational culture and how to create the culture you want.  You will examine the importance of transparency in regards to organizational culture and creating a more productive team though the definition, articulation and creation of a desired company culture.  Then you will explore how to transfer this company culture to future leaders to support the continued mission of the company.
Presenter:  Wendy Baughman is an international trainer, speaker, and business coach. Wendy started her career as a music and theatre teacher in Southern California. Relocating to the Kansas City area, she opened a franchise in the point-of-sale industry. After building a successful business, she refocused her expertise in developing people and organizations. Her work in theatre and music coupled with an MBA focused on behavior and organizational management give her the ability to provide engaging and substantive learning experiences which have helped thousands of people achieve greater potential in work and life.


         Rogue Community College
Small Business Development Center

Visit Our Website | SBDC

Human Resource Management
Customer Service, Sales & Marketing

Enrollment is Now Open-call us at 541-956-7494 to register

Micro-E 90% tuition discount available to qualifying individuals residing with the Grants Pass City limits. See details at the end of this information.


Instructor: Grover Lee
Management and leadership skills are critical to business success.  
Small business depends on a highly functioning teamwork atmosphere.  This course will introduce and discuss what makes managers and leaders effective, as well as the beneficial characteristics of those who are perceived as good managers or business leaders.  We will also examine methods and resources for training team leaders which can, in the process, improve management and leadership ability
When:       Thursday, April 20, 6-9 p.m.
Location:  RCC SBDC-2, 214 SW 4th Street (corner 4th & H) Grants Pass
Cost:          $60
Course #:  9.520 S1

Even if a small business does not have an official human resource management position, it is important to understand effective human resource tasks still exist and need to be handled effectively on a continual basis. Every manager has some role relating to human resource management.  This course will discuss and explain the role of human resource management in organizations, define some of the necessary major activities and the opportunities for these to be formally developed in a business.
When:       Thursday, May 25, 6-9 p.m.
Location:   RCC Medford Campus, RVC-A 12 (202 S. Riverside
                   (corner of 9th & Riverside)
Cost:          $60
Course #:  9.513 S1


Instructor: David Low

Classes held at the RCC Small Business Development Center, 214 SW 4th St. (corner of 4th & H) in Downtown Grants Pass
What do Amazon, Marriott and Kroger have in common?  They are some of the consistently highest rated companies in customer service. Why?  Because they work harder, smarter, and more effectively at satisfying their customers.   The executives of these companies have found that the winning differentiator in a successful business is no longer product or price, but the level of customer engagement relative to the competition.  According to the 2015 Global State of Multichannel Customer Service Report; 97% of global consumers say that customer service is very important or somewhat important in their choice of and loyalty to a brand and 62% of global consumers have stopped doing business with a brand or organization due to a poor customer service experience. The success (or failure) of your business rests on the experience your customers receive. In this course, we will explore some of the principles the leading companies use to excel in customer service.  You will learn how to create a culture of customer delight by;
•    hiring the right people and empowering them to provide excellent customer service
•    listening to and understanding your customers
•    experiencing your customers' journey
•    finding out what ticks them off and doing something about it
•    managing your "moments of truth" 
•    gracefully recovering from customer service failures
When:       Tuesday, April 25, 9 a.m. to noon
Cost:          $60
Course #:  9.513 S1

Whether you are starting a new business or want to acquire more customers for your existing business, this course will help you identify, reach and market to your customers.  You will learn how to compare your business to your competitors, create a marketing plan using a blend of strategies and components, promote the benefits of your product or service, and measure your results. 
When:       Tuesday, May 9, 6-9 p.m.
Cost:          $60
Course #:  9.259 S1

No matter how good your specialized knowledge is about your product or service you will be at a disadvantage if you do not develop sales skills.  This course has been designed for those business executives who are dealing with customers as a part of their role. Learn to make more sales by better understanding your customers, what they want, and how to create an atmosphere where they want to buy.In this course you will learn the 4 communication styles of buyers and how to sell to them, how to create a Customer Profile, and a process for conducting a successful sales meeting. Testimony: David knows sales very well and is interesting to listen to. Elizabeth McKinney.
When:      Tuesdays, May 23-May 30, 6-8 p.m.
Cost:          $80
Course #:  9.259 S2
Grover Lee's work and educational experience include business administration, training and consulting for the for the construction industry. Grover has spent over 30 years in business working in various capacities. Most recently he has worked as a business consultant and trainer and has previously served as Vice President/Division Manager/Executive Estimator and Project Manager for F.D. Thomas, Inc. a nationally recognized specialty construction company. Grover has held many different positions in business, working from Field Craft Person through Vice President. Over the years Grover has worked closely in business administration, budgeting, human resource management, safety, leadership and training. Grover has also worked in the past as an instructor for the International Union of Painters and Allied Trades Supervisor Training Program. Grover has recently graduated from Indiana University with a Graduate Master of Science degree in Education (M.S. Ed).
David Low has over 40 years of operations and sales leadership in the hospitality industry. Recently retired from the Compass Group, the largest food service company and sixth largest employer in the world, he was the Director of Sales Training for their largest division in the United States. David was responsible for the initial and ongoing training of 130 sales professionals throughout the United States. He was also instrumental in the creation and growth of a new line of business that achieved market leadership within 8 years. David has held sales and management positions with other midsize to large companies including Marriott International, and was the Director of Food and Beverage at Northstar-at-Tahoe for several years. David has extensive experience in the DISC behavioral system, prospecting, business
intelligence, time and territory management, CRM, database management, field marketing, budgeting, new account projections, strategic planning, profit & loss management, sales, management development, and non-profit management. He and his wife moved to the Rogue Valley in 2015. David is a member of the board of Southern Oregon Aspire, and a member of the Rogue Gateway Rotary. He enjoys photography, cooking, camping and travel. David graduated from San Jose State University with a BA in Psychology.

Still Time to register for Excel, Bookkeeping, Financial Statements & Payroll:


A $5 technology fee will be added to these classes
Classes held in the RCC Small Business Development Center Computer Lab
214 SW 4th Street, Grants Pass
Instructor: Jim Sweeney:  Testimonies: "Jim is an excellent instructor. He made working Excel so much less intimidating for me. He also worked hard to address the individual needs of those in the class".  Gennifer Martel.
Learn the basics of Microsoft Excel in two class sessions and how to use it as a tool to manage your business information. This class will explain the structure of a spreadsheet and introduce you to formulas, functions, navigation, and other features of the powerful tool. Bring a thumb drive to save your work. 
When:        6-8 p.m. Monday & Wednesday, April 17-19 (4 hours)
Cost:           $80
Course #:    9.741 S1
Add to your business toolbox with additional Microsoft Excel functionality in two sessions. Learn to manage and manipulate data and create various chart types to display your business information at a glance. Bring a thumb drive to save your work.
When:        6-8 p.m. Monday & Wednesday, April 24-26 (4 hours)
Cost:           $80
Course #:    9.741 S2
Save $16 by enrolling in Excel I and II.  Call the SBDC for details
Held in Grants Pass and Medford
A $5 technology fee will be added to these classes
Instructors and Location:
Grants Pass Instructors:  Tanmie Kirk (held at the RCC SBDC, Room SBDC-1 in Grants Pass). Medford Instructor:  Leo Hull (held in Room 225 of the RCC/SOU  Higher Education Center in downtown Medford)
Testimony:  This class gave me the knowledge and experience to set goals for my business to grow and be successful. Thank you.  Kriston Parker.
In order for your business to succeed, you need to understand basic bookkeeping and be able to interpret your entries. In this in-depth class, held over two evenings, you will learn what business income and expenses you need to record and how to do so; as well as how to assess the information to better understand your profitability. 
Grants Pass:
When:       6-9 p.m., Mondays and Wednesday, April 17-19 (6 hours)
Cost:          $120
Course #:  9.549 S1
When:        6-9 p.m., Mondays and Wednesdays, April 24-26 (6 hours)
Cost:           $120
Course #:  9.549 S6

In this 6-hour class, held over two evenings, you will be able to further your business success by learning how to transfer business income and expense information into a financial statement that will help you use it to make better operational and investment decisions. Testimony: "This course opened my eyes to the importance of keeping track of finances." Gennifer Martel. "This course goes behind the scenes and really educates someone on how to break numbers down for accurate feedback." Laura Kennedy
Grants Pass:
When:       6-9 p.m., Mondays and Wednesday, April 24-26 (6 hours)
Cost:          $120
Course #:  9.549 S2
When:        6-9 p.m., Mondays and Wednesdays, May 1-3 (6 hours)
Cost:           $120
Course #:  9.549 S7
You will learn the basics of maintaining a payroll and paying the taxes in this class, held over two evenings. Topics include employee set up, information and forms; subcontracting restrictions; payroll periods; required deductions; paying quarterlies; and annual reporting. "Great class and excellent instructor. Wish the classes didn't end." Chad Fleming. 
Grants Pass:
When:       6-9 p.m., Mondays and Wednesday, May 1-3 (6 hours)
Cost:          $120
Course #:  9.549 S3
When:        6-9 p.m., Mondays and Wednesdays, May 8-10 (6 hours)
Cost:           $120
Course #:  9.549 S8
Save $24 by enrolling in the entire series.  Call the RCC SBDC for details
Beginning and Intermediate QuickBooks Premier 2016 will be held in Grants Pass and Medford in May.  Call the RCC SBDC for details: 541-956-7494

 Micro-E 90% tuition discount available to qualifying individuals residing within the Grants Pass City limits.  

 NOTICE: MICRO-E 90% TUITION DISCOUNT: To qualify for the 90% tuition discount on SBDC classes provided by the Micro-E Grant funds, you need to reside within the Grants Pass City Limits, be the owner or employee of a Micro Enterprise business (a business that has 5 or fewer employees including the owner) - or, you need to have an idea for a Micro-E business that you would like to start. Following is the low income table that your gross income for 2015 must fall under to be qualified. Call the SBDC at 541-956-7494 for details.
To qualify you must meet the following criteria of Household Size & Income Less Than:
1 person      $29,200                5 persons      $45,050
2 persons     $33,400               6 persons      $48,400
3 persons     $37,550               7 persons      $51,750
4 persons     $41,700               8 persons      $55,050
A Micro-E intake form will be required as well as proof of income.  Acceptable confirmation includes one of the following:  A copy of your 2015 income tax return, a copy of your Oregon Health Plan card or Oregon Trail Card.

For a detailed schedule or to register contact:

RCC Small Business Development Center | 541-956-7494 | sbdc@roguecc.edu | http://www.roguecc.edu/sbdc
214 SW Fourth Street
Grants Pass, OR 97526

Like us on Facebook:  http://facebook.com/rccsbdc 

 Visit Our Website | SBDC

Southern Oregon University

Need Help With Managing Your Debt Load?

Tips on Money Management 
and Debt Management

Presented by: 
Wayne Thompson from Consumer Credit Counseling Service of Southern Oregon

Email Stacey at derrigs@sou.edu or
call 541.552.8118 to reserve your spot

TIME: 9AM to 10AM
RCC/SOU HEC 101 S. Bartlett Street in downtown Medford

Park anywhere - no parking enforcement on Saturdays
& Other Stories That No Longer Serve Us
In This Interactive Workshop you will:
  • Clearly identify which stories have been holding you back from success
  • Re-write those stories to  facilitate a spring board for turning your passion into a business
  • Create an outlined plan for making a living using your creative gifts
TIME: 10:30 am - 1:30 pm
Doors Open at 10am
RCC/SOU HEC 101 S. Bartlett downtown Medford
$20 OFF workshop fee for registration payments made beforeApril 18th!
workshop fee $50 after April 18thand at the door - walk ins welcome
Brought to You by SOU SBDC  541.552.8300  sou.edu/sbdc
SOU Small Business Development Center | 101 S. Bartlett StreetMedford, OR 97501


SOU SBDC Workshops

New Client Orientation

We offer three sessions per month on Thursday mornings. Even if you are currently a client, you are welcome to attend to find out more about what is offered by the SOU SBDC, the Oregon Small Business Development Center Network, plus a lot more.

Click here to select the day and time that works for you. > > >

Learning Tools:

Emyth:  How To Make Your Small Business Blog Really Shine 


Founding Partners:
Project A
Data Partners:
City of Ashland | Southern Oregon Small Business Development Center | Worksource Oregon | SOREDI | Business Oregon
Ashland Business Resource Portal - ©2017 - All Rights Reserved    |    Handcrafted in Ashland, Oregon by Project A